Northern Lincolnshire company creating 60 new customer service jobs ahead of major expansion

By Scunthorpe Telegraph | Posted: 4 Apr 2019

Sixty new jobs are being created by Wren at its northern Lincolnshire headquarters as it gears up its customer service teams to cope with a major showroom expansion.

Plans are in place to close in on 100 outlets this year, with more to come in 2020 and a first retail branch for Scunthorpe envisaged.

It comes as the business, which swapped Humber banks to take on the huge former nappy factory in Barton-Upon-Humber to create The Nest in a remarkable decade of growth, celebrates being named Retail Employer of the Year by a leading recruiter.

Now the roles, which all have a starting salary of £20,000 and a quarterly bonus scheme, are being rolled out, with a special recruitment event on May 2.

Read more: Wren rocks retail: Barton-based company named UK's finest

A Wren spokesperson said: "As a business, our sales results for the year are going great and with plans to open many new showrooms across the UK, our customer service department needs to grow.

"With more and more customers purchasing our fantastic kitchens, we're having to manage an increasing amount of installations as well as deal with queries that customers are contacting us about, so we’re looking for more experienced customer service professionals to join the team.

Wren is planning a major expansion in showrooms (Image: BIRMINGHAM MAIL)

Monday to Friday, 9am to 5.30pm, it highlights no weekends or shifts, with mentors assigned and comprehensive training delivered at the on-site academy, built beside staff gyms and the subsidised canteens on Falkland Way in Barton.

Last month saw the company's 78th showroom open in Leicester, with 17 more planned to open in 2019.  Scunthorpe, where one of three regional manufacturing sites is based, will also get a retail outlet in 2020.

Read more: Wren is flying the flag for UK manufacturing

The spokesperson added: "We are currently manufacturing more than 2,000 kitchens a week at our sites in Scunthorpe, Howden and Barton, where our customer service team is based.

"Customer services is an integral part of the business – we have not outsourced the service to a call centre and we pride ourselves on providing a first-class, in-house service.

"As we grow our network of showrooms and our volume of sales continues to grow, we will continue to increase production, which will also mean more jobs in manufacturing, transport and customer services.

"We have supplied kitchens worth £1 billion in the last three years and we believe the market will continue to grow because there is a growing demand for well-manufactured bespoke kitchens sold at flat-pack prices.

"We employ more than 4,400 people across the UK and we offer a rewarding career to passionate, hard-working people who share our commitment to serving our customers."

The event takes place between 4pm and 7pm on Thursday, May 2. For more details click here.

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