New Arco centre will bring 200 jobs into city when it opens next month

By Hull Daily Mail | Posted: 25 Jun 2018

A new Arco centre in the heart of Hull which will bring almost 200 jobs into the city is expected to open its doors in early July.

The customer engagement centre has created 90 new jobs, and will be based at The Worx, on the corner of Beverley Road and Spring Bank West.

New staff will join existing Arco employees when the safety equipment company officially moves into the building.

Arco’s recruitment push will continue into 2019, when its £25m National Distribution Centre will be expanded to create up to 200 new jobs.

Sacha Redman, divisional director of customer experience, said: “Our business is undergoing a period of significant investment as we transform our customer offer.  

“The new location will open with the latest cloud contact technology, ahead of our new digital platform launch later this year. 

“Having a single location for handling all our customer interactions is a key part of this, and we were keen to create an office environment that is reflective of our ambitions.”

Arco revealed earlier this year that it planned to bring its customer engagement services together under one roof, with 190 trained and equipped customer service specialists operating in the centre.

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The company has now completed on a 10-year lease at Worx, and will move the first of the new arrivals into the building this week.

Arco will join a host of other names in the Worx, including the Hull Daily Mail, Planet Gym and Springboard Nursery.

Arco’s new facility is part of the company’s investment programme that includes the £25 million expansion of its National Distribution Centre on Clive Sullivan Way, which will double its warehouse and distribution capacity and create up to 200 new jobs when it opens in 2019.

“Arco has a long history in Hull, and the family are keen to continue their investments in the local community,” Ms Redman said.

“Choosing Hull for the new location was always the desired choice. We have already recruited 60 new colleagues to join us in the new centre along with 120 existing colleagues.”

The Worx development has been led by Allenby Commercial.

Inside, Allenbys turned the hidden gardens and courtyards into usable social space, removed internal walls and dated ceiling tiles to open up the building, and replaced kitchens, WCs, heating and air-conditioning systems.

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Georgia Allenby, the company’s Marketing Manager, said: “We saw the large, ground floor plate as a novelty space and a real opportunity to do something different and to link with the historical Botanical Gardens which were nearby.

“We also recognise the importance of providing modern, stylish space so we brought in Red Frog Design to create a grade ‘A’ office environment.

“Arco is a modern, forward-thinking Hull business and a global brand. We see them as the ideal operator for the WORX site, and we’ve worked hard to make sure the space fits all their requirements.”

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