Hull Trains voted UK's top rail operator at National Transport Awards

By Hull Daily Mail | Posted: 18 Oct 2016

Hull Trains has been recognised as the UK's Rail Operator of the Year at the annual National Transport Awards.

The highly coveted title was awarded to Hull Trains for its commitment to customers, dedication of its people and its clear and unwavering values, which place the customer at the heart of its operations.

Will Dunnett, managing director at Hull Trains, said: "Rail Operator of the Year is the award that the rail industry covets most and we were able to succeed from a field of more than 20 passenger and freight operators."

For the past three years, Hull Trains has successfully achieved first place for customer satisfaction in the National Rail Passenger Survey, despite going through a period of unprecedented growth.

In January it announced a record-breaking satisfaction rate of 97 per cent – the highest score ever by a long-distance train operator – plus 100 per cent satisfaction on weekend services.

It has also been among the top contenders in the Which? passenger league for reliability, availability of seating, cleanliness and the overall conditions of the train for two successive years.

Mr Dunnett said: "This gives us yet another reason to be flying the flag for the Humber region. The award recognises that customer satisfaction and reliability is key to a successful long-distance service."It's clear to me that we are in this position because we have a dedicated, passionate team that place our customers at the heart of everything we do."

Hull Trains has continued to invest in multi-million pound fleet improvements and initiatives to further improve customer satisfaction, including industry-first Passenger Information Screens; the UK's first free 4G-enabled single-sign-up Wi-Fi and onboard USB charges, to name just a few.

"We're delighted that the rail industry has recognised what we and our customers have known for some time; that Hull Trains is and continues to be Britain's best loved and most successful rail operator," said Mr Dunnett.

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