Hull tech firms’ collaboration paying dividends already

By Hull Daily Mail | Posted: 7 Dec 2017

HULL technology firms IT@Spectrum and The One Point says moving its flagship headquarters has paid dividends as it sees increased turnover, expands its customer base and increases recruitment. 

The two partner companies are marking a year since moving to new offices The View at Bridgehead business park, which has seen the pair develop a strategic partnership that has allowed for a year of growth. 

Now, 12 months on, the investment has delivered on the ambition, with turnover growing by almost 30 per cent across the two businesses from a combined client base of almost 1,400 organisations – an increase of nearly 15 per cent. 

This growth has translated to new jobs at the £2.75m purpose-designed offices with 18 staff joining over the past year, taking the workforce employed by the sister companies to more than 90.

New clients now working with both businesses include consulting engineers Alan Wood & Partners and PBS Construction, both based in Hull.

Ken Sturdy, managing director of office technology business IT@Spectrum, said: “The investment in our purpose-built headquarters has been a powerful statement to our customers, our staff and the print and software industry as a whole.

“As well as being a great place for our staff and customers to enjoy, it has provided a fantastic platform for us to improve even further our service to clients and explore and develop innovative new products and markets.

“It has also really brought our businesses together and has meant that, increasingly, customers choose to work with both companies. 

“We’ve introduced our clients to The One Point, they’ve introduced theirs to us and, in some instances, we have gone in together to see prospects as a joint offering and won the business.”

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Martin Lauer, managing director of IT services and telecoms company The One Point, said the close collaboration between the businesses benefited both existing customers, such as Hugh Rice, and new clients.

He said: “Hugh Rice was an existing customer of both businesses and had an issue with print devices supplied by IT@Spectrum. They made a call to the IT@Spectrum support team, which now shares the same room with ours.

“A member of our support team overheard the call, identified that the issue was due to an internet protocol conflict, and was able to fix it remotely, there and then.

“Instead of waiting for an engineer to come out, Hugh Rice’s devices were back in action within minutes – the issue was resolved so much faster and more efficiently. That’s better for the customer and better for us.”

The new offices has seen innovation as The One Point has launched a new service developing and delivering apps over the past year, including The One App, which enables clients to interact with the business instantly at any time.

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