Hull tech firm sponsors first awards to celebrate unsung heroes

By Hull Daily Mail | Posted: 1 Dec 2017

A HULL technology firm specialising in emergency call centre equipment has launched the first awards to recognise and celebrate unsung heroes working behind the scenes in control rooms across the country.

APD Communications, based at Newlands Science Park, develops critical, life-saving software used by the police and other emergency services organisations across the country, as well as transport and aviation operators. 

The company has launched the Control Room Awards 2018 to recognise the life-saving and life-changing work of control room staff working for the emergency services and within a wide range of public and private sector organisations. 

The awards are the first to recognise the achievements of control room staff in their day-to-day duties, often dealing with harrowing and distressing situations.  

Mike Isherwood, APD’s managing director,  said: “These awards are about publicly acknowledging the amazing people who work in emergency and critical control rooms everywhere. They play a vital role in keeping members of the public safe and their work often saves lives.

“We see first-hand the extra- ordinary work of individuals and teams in emergency services control rooms and in critical operations across the public and private sectors and we felt we should do something to recognise their vital contribution.

“The awards will thank them for the outstanding and unseen work they do  day in, day out.”

The APD Control Room Awards 2018 have nine categories: The Award for Services to the Public, The Lifetime Achievement Award, Control Room Dispatcher of the Year, Control Room Call Taker of the Year, The Community Champion Award, Young Achiever of the Year, Leader of the Year, Special Recognition Award for Bravery and Courage and Team of the Year.

HARROWING: Deborah Griffiths.

West Yorkshire Police is among the emergency services organisations backing the awards. West Yorkshire Police call handler Deborah Griffiths illustrates the crucial role of control room staff in responding to the most serious incidents. 

Deborah took the first call from an eye witness alerting police to the fatal attack on MP Jo Cox in Birstall, West Yorkshire, in June  last year, and played a vital role in apprehending and securing the conviction of the killer Thomas Mair.

She said: “I’m really pleased these awards are being held as the public don’t really understand what we do on a daily basis. Some of the calls we receive are about minor matters, but many of them are extremely  

“Control room staff don’t look for recognition, but it’s a good thing they will be acknowledged by these awards. People don’t appreciate the amount of skill, empathy and caring that goes into handling the calls we take.”

The awards ceremony will take place on Thursday, March 8,  nest year, at the De Vere Orchard Hotel in Nottingham.

Finalists and a select group of guests will enjoy an evening of celebration, reward and recognition.

Nominations are open until January 18 next year with the awards shortlists scheduled to be revealed on February 1, 2018.

To nominate an individual or team, visit

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