How superfast broadband has helped transform this rural business
By Hull Daily Mail | Posted: 19 Mar 2019
An East Yorkshire firm which was blighted by poor internet speeds has said its new superfast broadband has transformed its business.
Cambrian Granite, which specialises in granite and quartz worktops, said its computers would often freeze if a customer sent a file which was too large.
The business made the switch to Quickline, a broadband firm which targets customers living in rural areas, and has seen its fortunes drastically change.
David Weston, business development manager at Cambrian Granite, said: “It was getting ridiculous.
“If a customer sent us a plan of their kitchen which was four to six megabytes in size or more, the download process would sap all the bandwidth from our other systems.
David Weston (left) and Hayley Silvester (FDPR)
“Sometimes it could take an entire day or we would have to leave it to download overnight. Everything we do is in the Cloud – quotations, designs, emails, and our accounts system - and our previous internet simply couldn’t handle it.”
Cambrian Granite is based in Newland, a hamlet close to Howden.
The head of sales at Quickline said, like many rural places, customers in the hamlet struggled to get reliable internet speeds.
Hayley Silvester said: "Newland is a hamlet in the East Riding of Yorkshire and is approximately three miles east of Howden, near Goole.
“Like many rural areas, it struggles to get good internet speeds from traditional suppliers which is why they came to us here at Quickline.
“Now they've installed our superfast broadband we are thrilled that it has made such a huge difference to the day-to-day running of the business.
“This is a perfect example of how we can improve efficiency for rural businesses."
Mr Weston said having a faster broadband had meant the company could complete orders more quickly, and avoid disruption.
He said: “There’s no interruption in our workflow, we have instant uploads and downloads and our turnaround times for quotations and for producing finished worktops has dramatically increased.
“We have finally entered the 21st century and we are getting a real opportunity to grow the business.
“We are much happier and a lot less frustrated and, more importantly, our customers are happy.
“We can also offer them the use of our free Wi-Fi when they come to visit. It means they can show us pictures they’ve found online they particularly like, which we can then incorporate into their worktop, so they have much more input into the design of their kitchen or bathroom."