HBP hits £10m turnover mark for the first time
HBP's senior management team, from left, Lee Green, people director; Phil Denham, commercial director; Joanne Dixon, managing director and Tony Pearson, operations director.
By Scunthorpe Telegraph | Posted: 18 Dec 2018
Scunthorpe-headquartered HBP Group has hit the £10 million turnover mark for a first time, as it sets its stall out to be recognised as one of Britain’s best employers.
The business IT and software solutions provider’s fifth consecutive year of growth has been celebrated, as it aims to provide a workplace to match its award-winning client service.
In celebration of the success, with Woodhouse Road-based HBP Systems hitting £5.3 million in 2017/2018, a raft of new measures have been brought in for the 62-strong team, including shorter days, increased holidays and more flexible working.
Joanne Dixon, HBP Group managing director, said: “We have seen five consecutive years of growth now, with record turnover achieved. We have the highest level of customers we have had, the highest customer retention and the highest number of staff.
“Everything is going in the right direction. The icing on the cake is our vision to work towards the Sunday Times Top 100 Small Businesses To Work For, for which we will apply in March.
“We feel we have the stepping stones in place to enable us to do it.”
The past year has seen the performance arrive as holiday allowance was upped from 22 days to 28 days, with a people director in Lee Green appointed to focus on training, development and wellbeing of staff. The working day has also changes from a rigid 8.45am to 5.30pm to a flexible eight hour shift, giving back 22 days a year.
Miss Dixon, a former Northern Lincolnshire Business Person of the Year, said: “The day-to-day running of HBP is by people, It is not a business with a £1 million machine that you would calibrate and maintain. Simon was brought in to look after our machine - our people.”
A Microsoft Gold Partner, and Sophos Partner of the Year, a team of 18 IT engineers make it one of the biggest employers in that field in the region, with the group as a whole numbering 111.
It has Kamarin Computers in Peterborough, where there are a further 20 staff, Monpellier in Houghton-le-Spring, Tyne and Wear with 17 and Copier Systems in Barnsley with 12.
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Phil Denham, commercial director, said: “A big introduction for us has been flexible working arrangements. Flexibility can be difficult in a service business, you have to be available at times when clients would expect, but we now have the ability in our teams to work different start and end times, while still covering core service hours. We are proud of our service level statistics, but what it means now is if people have families, if there is a school pick-up or drop-off, we have availability.
“We have grown significantly over the last four to five years, and now have the staff to cover all areas, enough scaled up to cover different people. IT is also so remote now, there is so much more that can be resolve from the office rather than sending people out.
“We think we have got a really good foundation, now it is smaller developments, moving with the times, making sure the technology we are using is meeting the demands of business nowadays. We have no plans to change the fundamentals of what we do. With cloud and cyber security we are in a really strong place with both.”
Apprentices are also being investigated this year in sales and account management roles. For Tony Pearson, operations director, the switches bring two key HR benefits. “It is so important for us - we want to make it a great place to work, we want to retain our staff and attract new staff,” he said.