200 new jobs created in Hull as ResQ announces deal with Vodafone

By Hull Daily Mail | Posted: 23 Oct 2018

Hundreds of new jobs will be created in Hull as call centre ResQ announces it has signed a two-year contract with Vodafone UK.

The estimated £10m-a-year deal will see ResQ support the leading mobile operator with consumer sales.

Two hundred new jobs are to be created in the city over the next year, in a landmark deal for the call centre.

Salaries for the sales advisor roles range from £16,400 to £18,000, with on target earnings of up to £24,000.

Nic Marshall, chief executive officer at ResQ Ltd, said: “This is a significant deal for ResQ and presents a fantastic opportunity for us.

“Being selected to bid for the Vodafone work gave the team the opportunity to showcase our culture and values.

“I’m very proud of ResQ’s team as they gave a great impression of our business during the Vodafone visits. The people and the values clearly struck a chord with the Vodafone team as we were ultimately awarded the contract.

“Vodafone joins us at a very exciting time in our evolution and we look forward to working with them in partnership over the coming years.”

ResQ has been based in Hull for over a decade.

The company, which also has a branch in Seaham, County Durham, already employs almost 600 people in Hull.

The new deal with Vodafone will take that number to around 800.

Councillor Daren Hale, portfolio holder for city economy at Hull City Council, said: “This is a huge achievement for ResQ, which is a considerable Hull business.

“It reinforces Hull’s place on the map as a place where great things happen and great people live and work. ResQ has been part of the local community in Hull for over 12 years now and is recognised as a key business and employer in the city.

“Attracting Vodafone to Hull demonstrates ResQ’s pedigree in the call centre industry, and is testament to all the good work that they do.”

Neil Blagden, Vodafone UK’s director of digital & commercial operations, said: “We are delighted to announce our new partnership with ResQ and look forward to working more closely with them.

“In March 2017, we announced a UK-wide programme to recruit around 2,000 new UK customer services roles. The agreement with ResQ is another step in our commitment to providing our customers with the best possible service.”

The jobs are being advertised online at ResQ now.

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